Frequently Asked Questions

All refunds are subject to a $30 administrative fee and must be requested at least two weeks in advance. Refunds will not be granted once lessons have started or been completed. Click to start the refund process by completing the online request form.

The Aquatics Staff will try to find an open class at the right level for your child. However, this may require that you switch times or sessions. We will work with you to find the best solution for you and your child. You will not be charged for any change initiated by City Staff. For changes you initiate (change of dates, time, etc.), you may be subject to a $30 administrative fee. 

Space permitting, you may change your child’s swim lesson schedule as needed.   For every requested change, you are assessed a $30 administrative fee. Click to start the process by completing the online request form.

Unfortunately, we are not able to offer individual make-up lessons within our class structure. 

If the city cancels swim lessons for a day for any reason, there is no make-up date. The day's loss in monetary value will be credited to your account.

Please let your instructor or the Pool Manager on duty know right away. The Aquatic Staff will try to resolve whatever the problem might be. If the problem persists, please call the Woodland Community Services front desk at 661-2000 to speak with the Recreation Supervisor over the Aquatics program. 

In the goldfish and Seahorse levels, there is 1 instructor and 1 aide for every 6 children. In the Stingray and Swordfish classes, there is 1 instructor and 1 aid for every 8 children. In the Dolphin classes there is 1 instructor for every 8 children.  In the Orca classes there is 1 instructor for every 10 children.

We will continue to hold swim lessons during the rain. However, if there is lightning and/or high winds, we will close the pool. If classes are cancelled for any reason, you will be notified as soon as possible.

Charles Brooks Community Swim Center keeps a consistent temperature between 78º-82ºFarenheit. Although the outside temperature may make the water seem cooler, the pool temperature is consistently maintained regardless of the weather.  We understand that and try to keep the classes active and moving.