REFUND POLICIES
All refund requests must be submitted online. To request a refund, complete the online form. Please provide as much information as possible.
Refunds may take 30 days or longer to process. If the original payment is 30 or more days old, the refund will be issued as a check.
Park Reservation Refund
The original Permit documents must be returned to the Community Services Department at least 72 hours before requesting a refund. If documents are not returned in advance, no refunds will be granted. Administration fees apply to all refunds, changes, and cancellations.
Program/Activity Refund
Refunds must be requested a minimum of 2 weeks in advance of the program start date. A $30 Administrative fee (per participant per activity) will apply to all refunds or transfers.
- No refunds will be issued for Swim lesson camperships.
- Refunds will not be approved after the program has ended.
- If the refund request is for an amount less than $40, then the administrative fee will be 25% of the total amount paid.
Program/Activity Transfer
A $30 administrative fee is applied to each participant for every transfer request submitted. To initiate a transfer, participants are required to complete the process using the designated online form. Please ensure that all information provided on the form is accurate to avoid delays in processing your request.
Request a Refund or Transfer Online
Click to complete the online refund/transfer request form.